Terms and Conditions

Customer Service

Customer service is available Monday - Friday 10:00 am – 5:00 pm EST. Call 716-496-5177 or EMAIL us at sales@snydercreek.com.

If you are unsure of the type of material you are ordering please e-mail a sample request. Samples are free of charge.

Returns

Returns are allowed at the discretion of Snyder Creek. All returns require prior authorization and will not be accepted without a return goods authorization (RGA) number. Please email your return request to obtain a RGA - include the name and address goods were ordered under and a contact phone number.
We do not pay return shipping charges nor do we accept COD returns.

ALL RETURNED ITEMS ARE SUBJECT TO A 20% RESTOCKING CHARGE

Shipping in the United States including Alaska and Hawaii

Shipping charges are not applied at checkout . Shipping rates are based on weight and destination and are computed after the order is cut and packaged. You can refer to the estimated shipping rate chart to get an estimate of you ship cost. Please call or email if you need exact costs before ordering.

Orders are generally shipped via Priority Mail. Delivery usually takes 2-4 days once we ship, please allow 7 to 10 days to receive your order from the the time the order was placed.

Orders placed Monday-Thursday normally ship within 2 days. Orders placed Friday, Saturday and Sunday normally ship on Monday or Tuesday the following week. Holidays may add an additional day.

Orders larger then shown on the shipping chart will be shipped via UPS. These orders may take up to 15 days for delivery from time of order . Please allow additional time when ordering. We can contact you with a shipping cost prior to shipping your order. Please indicate in the NOTE BOX if you need an exact shipping cost prior to processing your order. Be sure to include a telephone number and e-mail address with your order so that we may contact you.

A complete address must accompany each order (UPS will not deliver to a PO Box address) as Snyder Creek will not refund any freight charges on undeliverable packages that are returned to us. Snyder Creek will not be responsible for lost or damaged packages.

Be sure to include a telephone number and e-mail address with your order so that we may contact you if necessary. Please note any additional taxes and duties are the responsibility of the purchaser. Snyder Creek will not be responsible for lost or damaged packages. A complete address must accompany each order as we will not refund any freight charges on undeliverable packages that are returned to us.

We only provide shipping in the United States including Alaska and Hawaii and Canada at this time!

Shipping cost for for Canadian Orders
Minimum shipping charge is $19.50. Once you have placed your order, we will calculate your shipping cost and email you for your approval. Please email your approval or decline of charges back to us as soon as possible . If you accept the charges we will continue to process your order. If you decline the charges your order will be canceled.